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Have questions or need help? We're here to assist you with anything related to your card collecting experience.
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CONTACT INFORMATION
SUPPORT HOURS
Monday - Friday:9:00 AM - 6:00 PM EST
Saturday:10:00 AM - 4:00 PM EST
Sunday:Closed
NEED QUICK ANSWERS?
Check out our help center for instant answers to common questions.
COMMON SUPPORT QUESTIONS
Quick answers to frequently asked support questions.
HOW LONG DOES IT TAKE TO GET A RESPONSE?
We aim to respond to all inquiries within 24 hours during business days. For urgent matters, please call our phone support line during business hours. Technical issues are typically resolved within 48 hours.
I CAN'T ACCESS MY ACCOUNT. WHAT SHOULD I DO?
First, try resetting your password using the "Forgot Password" link on the login page. If you're still having trouble, contact our support team with your email address and we'll help you regain access to your account.
MY PAYMENT FAILED. HOW CAN I RESOLVE THIS?
Payment failures can occur for various reasons. Check that your payment method is valid and has sufficient funds. If the issue persists, contact your bank or payment provider. For continued issues, reach out to our billing support team.
HOW DO I TRACK MY CARD SHIPMENT?
Once your cards are shipped, you'll receive a tracking number via email. You can also check the status of your shipments in your collection dashboard under the "Shipments" tab. If you haven't received tracking information, contact our support team.
CAN I CANCEL OR MODIFY MY ORDER?
Once a pack is opened, it cannot be refunded or exchanged. However, if you haven't opened your packs yet or if there was an error with your order, contact our support team immediately and we'll do our best to help resolve the situation.
HOW DO I REPORT A TECHNICAL BUG?
To report a bug, please use the contact form above and select "Technical Support" as the category. Include as much detail as possible: what you were doing when the bug occurred, your browser/device information, and any error messages you saw. Screenshots are very helpful!